MyPick and its parent company, PickOS Inc.

MyPick is a service owned and operated by PickOS Inc., its parent company. MyPick is the service name; PickOS Inc. is the legal entity operating the service.

In this document, “we,” “us,” and “our” refer to PickOS Inc. References to MyPick’s rights, obligations, or actions mean PickOS Inc. acting through the MyPick service. References to the MyPick website, apps, marketplace, or platform describe the service. For agreements with MyPick, your contracting party is PickOS Inc.; the responsibilities of sellers and other third parties remain as described in the applicable agreement.

Corporate website: pickos.com
Corporate office: 131 Continental Drive, Suite 305, Newark, DE 19713, USA

1. Our Commitment

MyPick is committed to making our website and mobile applications usable by everyone, including people with disabilities. We believe that browsing products, completing a purchase, managing a seller or promoter account, and getting help should all be accessible, and we treat accessibility as an ongoing responsibility rather than a one-time project.

2. Conformance Target

We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the widely recognized standard for web and mobile accessibility. WCAG 2.1 Level AA is the target we hold our design and engineering work to as we build and improve the platform.

3. Measures We Take

Design standards. Accessibility requirements are built into our design standards so that new features start from an accessible baseline, including visible focus states and logically ordered headings.
Keyboard navigability. Core journeys — searching, browsing product pages, adding to cart, and checking out — are built to be operable with a keyboard alone.
Assistive-technology evaluation. We evaluate key flows with assistive technologies such as screen readers, screen magnification, and voice control, and we run automated accessibility checks across the platform.
Text alternatives. Meaningful images carry descriptive alternative text, and sellers are expected to provide accurate descriptions for their product imagery.
Color and contrast. We check color contrast ratios for text and interface elements and avoid relying on color alone to convey meaning.
Resizable text. The website and apps support text resizing and reflow without loss of content or functionality.

4. Known Limitations

We want to be honest about where we fall short. Some older content areas of the platform — including certain product descriptions, older help articles, and images uploaded before current standards were adopted — may not yet meet the WCAG 2.1 Level AA target. Where we identify gaps, we prioritize fixes based on how many customers are affected and how central the experience is to completing a purchase. We do not represent full conformance where it has not been verified.

5. Ongoing Improvements

Accessibility is part of our regular quality and review cycle. New features are evaluated against our accessibility standards before release, and reported issues are prioritized alongside other customer-impacting work. As we identify barriers — through your feedback or through internal evaluation — we work to remediate them and to prevent similar issues in new features.

6. Feedback

If you encounter a barrier on the platform, please tell us through the Contact Us page or through in-app support. Describe the page or screen, what you were trying to do, the assistive technology you use (if any), and the best way to reach you. We aim to acknowledge accessibility feedback within 5 business days and to keep you informed of progress on fixes.

7. Formal Complaints

If you are not satisfied with our response to accessibility feedback, you may ask for your report to be escalated to our accessibility review process. Escalated reports receive a senior review of the reported barrier and a written explanation of the steps we will take and the expected timeline. This process does not affect any rights you have under applicable law.

8. Applicable Standards

As a platform operating in the United States, we look to the Americans with Disabilities Act (ADA) as the accessibility benchmark we aim toward, and we use WCAG 2.1 Level AA as the practical standard for meeting that expectation in our digital experiences.

9. Review of This Statement

This statement is reviewed as part of our regular policy review cycle and is updated whenever our accessibility practices, standards, or tooling change materially. The current version and the full revision history of this statement are available on this page.

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