MyPick and its parent company, PickOS Inc.

MyPick is a service owned and operated by PickOS Inc., its parent company. MyPick is the service name; PickOS Inc. is the legal entity operating the service.

In this document, “we,” “us,” and “our” refer to PickOS Inc. References to MyPick’s rights, obligations, or actions mean PickOS Inc. acting through the MyPick service. References to the MyPick website, apps, marketplace, or platform describe the service. For agreements with MyPick, your contracting party is PickOS Inc.; the responsibilities of sellers and other third parties remain as described in the applicable agreement.

Corporate website: pickos.com
Corporate office: 131 Continental Drive, Suite 305, Newark, DE 19713, USA

About This Policy

This policy explains how orders placed through MyPick are processed, shipped, and tracked, and what to expect after checkout. MyPick intermediates your order with the carrier and the underlying supplier, so all shipping questions are handled by MyPick support.

Order Processing Time

Orders are typically processed within 1 to 3 business days after payment authorization. Business days exclude weekends and U.S. public holidays. Orders placed after the daily cut-off shown at checkout, or during high-demand periods, may need the full processing window. Processing begins once payment is authorized; if payment is declined, the order does not enter processing until the issue is resolved.

Transit Estimates by Shipping Method

Transit time depends on the method selected at checkout and the destination. Standard shipping typically arrives within 3 to 7 business days after processing; expedited options typically arrive within 2 to 3 business days after processing. The estimated delivery window shown at checkout combines processing and transit time and is an estimate, not a guarantee.

Split Orders and Combined Shipments

Because products on the Platform come from different suppliers, items in a single order may ship separately and arrive in multiple packages at no extra cost to you. Where items can ship together, they are combined into one shipment. Tracking for each package appears in your order history.

Carriers and Order Tracking

Orders ship through major national and regional carriers selected by MyPick. Once a package is handed to the carrier, tracking updates appear in your order history and in your shipping confirmation emails. Tracking may take up to 24 hours to show the first scan after shipment.

Delivery Address Accuracy

You are responsible for the accuracy of the shipping address you enter, including apartment, suite, or unit numbers. If a package is returned to us because of an incorrect or incomplete address, we will refund the item price; shipping fees may not be refundable, and a new order at the current displayed price is required for reshipment.

Failed Delivery Attempts

Carriers typically attempt delivery once or twice and may hold a package at a pickup point before returning it to the sender. If a package is returned to us after failed delivery attempts, we will contact you to arrange reshipment or a refund of the item price in line with our Returns, Refunds & Cancellations Policy.

Lost or Stolen Packages

If tracking shows delivered but you cannot find the package, first check with household members, neighbors, building staff, and any carrier photo proof of delivery. If it is still missing, report it within 15 days of the marked delivery date as described in our Returns, Refunds & Cancellations Policy, and we will investigate with the carrier and reship or refund as appropriate. Where the carrier confirms verified delivery to your address, coverage for theft after delivery may be limited, and we will review the specifics of each claim.

Where We Ship; Duties and Taxes

MyPick currently serves customers with U.S. domestic shipping, and the destinations available to you are displayed at checkout. If a cross-border shipment is ever offered, the recipient is responsible for import duties, customs fees, and local taxes, which are not included in MyPick prices or shipping fees.

Weather and Events Beyond Our Control

Severe weather, natural disasters, carrier disruptions, and other events beyond our control can delay shipments. During such events, carrier estimates may change and carrier delivery guarantees may be suspended. We keep order statuses updated and do our best to minimize delays.

Contact Us

For shipping questions or help with a delivery, contact us through the Contact Us page with your order number.

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