Merchant Terms & Conditions

These Merchant Terms & Conditions (“Merchant Terms”) govern your use of My Pick as a seller or merchant on our marketplace. By registering as a merchant, listing products, or fulfilling orders through My Pick, you agree to these Merchant Terms in addition to our general Terms & Services and Privacy Policy.

Throughout these Merchant Terms, “Merchant”, “you”, and “your” refer to the individual or business selling products on My Pick. “My Pick”, “we”, “us”, and “our” refer to the platform operator.
If you do not agree with these Merchant Terms, you may not register as a merchant or sell products through the platform.
We may update these Merchant Terms from time to time. Continued use of merchant services after changes are posted constitutes acceptance of the updated terms.

Eligibility & Registration

To sell on My Pick, you must complete the merchant registration process and provide accurate business and contact information.
You must submit valid identification and any documents required for verification, which may include business registration details, trade license (where applicable), and payout account information.
My Pick reserves the right to approve, reject, suspend, or terminate any merchant account at its discretion, including for incomplete, inaccurate, or non-compliant applications.
You are responsible for keeping your merchant profile, inventory, pricing, and payout details up to date at all times.

Product Listings

You may list only products that you are legally authorized to sell and that comply with applicable laws, platform policies, and category rules.
All product titles, descriptions, images, prices, and availability must be accurate, complete, and not misleading.
You must not list prohibited, counterfeit, unsafe, restricted, or infringing items on My Pick.
My Pick may remove, hide, or restrict listings that violate these Merchant Terms or harm customer trust.

Orders, Fulfillment & Customer Service

When a customer places an order for your product, you agree to fulfill it promptly according to the delivery timeline shown on your listing.
You are responsible for packaging, shipping, delivery updates, and resolving order-related issues unless otherwise specified by My Pick.
You must respond to customer inquiries and platform notifications related to your orders in a timely and professional manner.
Repeated late shipments, cancellations, poor service, or policy violations may result in account restrictions or suspension.

Pricing, Fees & Commissions

You set the selling price for your products, subject to My Pick’s pricing policies and applicable laws.
My Pick may charge commissions, service fees, or other charges depending on product category, promotions, or marketplace rules. Applicable fees will be disclosed during onboarding or in your merchant dashboard.
Unless otherwise stated, there are no listing fees. Commission and payout terms may vary by category and region.
You are responsible for any taxes, duties, or regulatory charges applicable to your sales, unless My Pick explicitly states otherwise.

Payments & Payouts

Payments from customers are processed through approved My Pick payment methods.
Merchant payouts are made to the bank account or mobile banking account registered in your merchant profile, subject to verification and payout schedules.
My Pick may withhold, offset, or delay payouts where necessary to cover refunds, chargebacks, disputes, suspected fraud, or policy violations.
You agree to provide current and accurate payout information and notify My Pick of any changes without delay.

Returns, Refunds & Disputes

You must comply with My Pick’s return, refund, and dispute policies as communicated on the platform.
If a product is defective, not as described, undelivered, or otherwise eligible for refund under platform policy, you agree to cooperate with My Pick in resolving the issue.
My Pick may issue refunds or adjustments where required by policy, law, or customer protection standards, and recover applicable amounts from merchant balances where permitted.

Merchant Conduct

You must not engage in fraudulent activity, price manipulation, fake reviews, misleading promotions, or any conduct that harms customers or the marketplace.
You must comply with consumer protection, e-commerce, advertising, and product safety laws applicable to your business and products.
You may not use My Pick to distribute harmful software, abusive content, or unauthorized customer data.

Intellectual Property

You represent that you own or have the necessary rights to all product content, trademarks, images, and materials you upload to My Pick. You grant My Pick a limited license to display and promote your listings on the platform for the purpose of operating the marketplace.

Suspension & Termination

My Pick may suspend or terminate merchant access immediately if you breach these Merchant Terms, applicable laws, or platform policies.
Upon termination, you remain responsible for outstanding orders, refunds, customer obligations, and any amounts owed to My Pick.

Limitation of Liability

To the fullest extent permitted by law, My Pick shall not be liable for indirect, incidental, special, or consequential damages arising from your use of merchant services. My Pick does not guarantee specific sales volume, traffic, or business results.

Contact Information

Questions about these Merchant Terms & Conditions should be sent to: support@mypick.com

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